RICHMOND HILL, Ontario, Canada, September 8, 2010—Esna Technologies Inc. (Esnatech), a market leader in enterprise unified communications, launched EASE (Esna Assistance, Solutions & Education), a web portal for certified technicians specifically designed to streamline the support process involving Telephony Office-LinX line of products.
Each user who is assigned an EASE account will be able to keep track of their site(s) and also have instant access to all the cases (tickets) associated with the site(s). Essentially, users can keep track of open issues instantly rather than having to rely on customer service or a support staff to receive updates or information regarding their cases.
EASE also contains a large knowledge base which may already have an answer to your potential site issue. You can simply search through the entire knowledge base or view popular entries which may be relevant to many existing sites. By having access to the entire support cycle through the web interface, you will be able to streamline your support process with this freedom of access. There is no need for you to be tied to a support telephone call when you can easily submit and view all your cases online.
“EASE is a product that our business partners have been asking for and needed. I am really proud of what we have created, and what it offers them today. EASE is going to grow with our partners, and provide a whole suite of self-service functionality in the near future. We’re very excited about the present and what we have in store for our partners.” Mehdi Nezarati, Vice President, Operations.
“This EASE portal is awesome! Thank you!!” Stacey Gaskell, Tech II Business Services.
Once you have obtained your user name (which will be your primary e-mail address in most cases) and password from Esna’s staff, simply visit the EASE website to login at: http://ease.esna.com.
For more information on how to navigate through the EASE web portal, click on this link to view the TOL EASE Guide: http://documents.esna.com/tol-8-0/pdf/miscellaneous-documents-1/TOL_EASE_Guide.pdf?attredirects=0&d=1
To view a demo outlining the features of the portal, visit our YouTube link: http://www.youtube.com/watch?v=S_VENiepZ6s
About Telephony Office-LinX™
The Esnatech Telephony Office-LinX platform is already tightly integrated with Google Apps, MS Exchange, IBM Lotus Domino, Novell GroupWise, Apple Mac OS, Apple iPhone/iPod/iPad, Research in Motion BlackBerry, Google Android, Nokia Symbian, and MS Windows Mobile devices. The gateway server can be administered directly from an organization’s Microsoft Management Console or through Terminal Services over the web. Users can be managed through Active Directory and Group Policy.
About Esnatech
Founded in 1989, Esnatech’s mission is to provide communication solutions that are simply the best way to communicate! Esnatech solutions empower organizations by giving them the flexibility to conduct business at any time, from anywhere, so they can manage the information they need, when they need it. Esnatech markets and distributes its products through OEM and VAR partners in 28 countries with over 1 million users deployed worldwide. For more information, visit: www.esnatech.com.
PRESS ONLY INFORMATION:
Davide Petramala | VP Sales & Marketing, Esna Technologies Inc.
Tel: 905-762-5914
Email: davidep@esna.com
For more information on Esnatech Unified Communication products: http://www.esnatech.com/products.htm
NOTE TO EDITORS: If you are interested in viewing additional information about Esnatech, please visit the www.esnatech.com. Web links, telephone numbers and titles were correct at time of publication, but may since have changed. For additional assistance, journalists and analysts may contact our marketing department (marketing@esna.com). All trademarks mentioned herein are the sole property of their respective owners.
0 comments:
Post a Comment